Member

From the login, click the “forgot password” link and follow the instructions.  For further assistance with any account issues, please contact [email protected]

At this time, auto-renew is not available. However, members will receive emails leading up to their membership expiration date, reminding them to renew and providing instructions on how to renew.

Memberships are non-refundable and non-transferrable. Members have access to their benefits for one year from purchase date. Members may opt out of renewing their Membership.

Unfortunately, at this time, we are unable to offer monthly payments.

At times, Orlando Family Stage may offer discounts on tickets for special promotions.  Please refer to specific discount details for each ticket promotion to determine if saving can be combined with your Membership discount.

Member benefits, including discounts, are applied at the time of purchase with an active Membership. In rare instances, in which an active Member makes a purchase using their discount but does not renew their Membership prior to the event/class date, the savings remain for that purchase. Purchases made after the Membership expires are not eligible for Member discounts.

Order fees for ticket orders are waived for Orlando Family Stage Members (normally $3.00).

Camp and class registrations are subject to fees which vary by camp or class. At this time, Members are still subject to fees on camp and class registration.

While tickets are non-refundable, Orlando Family Stage recognizes that family schedules can change at a moment’s notice. With that in mind we are happy to offer Courtesy Swap. Active Members may requests a Courtesy Swap no later than 24 hours after the originally ticketed performance by emailing [email protected] or calling the Box Office. 

Each Courtesy Swap is subject to seating availability and may not be in your originally ticketed seating tier. In the event newly selected tickets are in an upgraded seating tier, patrons are responsible for covering the difference in price of newly selected seats.

The best thing of all is that Courtesy Swap is FREE for Members.

As the account owner, your PatronPortal is set up using your email address and contact details for ticket orders. Account owners may authorize anyone in their immediate household covered by the Membership to make ticket purchases using their PatronPortal account.

For camp and class enrollment discounts, any parent/guardian in the immediate household may register the child for the camp/class and apply your Membership discount using the account owners phone number (Do not include spaces, dashes, or parentheses - just numbers) at checkout.

For discounts on concessions or merchandise, Member households must provide the account owners email or phone number to have the Member discount applied at checkout.

In most cases, former subscribers will see no change in many of the benefits they valued most which included savings on tickets and the ability to exchange their tickets for different performance times. Each of our four Membership plans give patrons access to an account to purchase tickets online and have their discounts apply automatically - a benefit highly requested by former Subscribers.

The most notable difference between our former Subscription program and our new Membership program is that Memberships give you access to savings on all Orlando Family Stage programming including shows, camps, classes, Concessions, and more. No matter how you Create Moments that Matter with your family at Orlando REP, you save.

Members are always welcome to purchase tickets by calling or stopping by the Box Office if preferred. Members are responsible for verifying that their Member discounts have been applied to their eligible tickets prior to purchase.

Our Patron Services Team is here to help you get the most out of your Membership. You can always contact a member of our team by email at [email protected] or phone by calling (407) 896-7365.