Terms & Conditions
Last updated: July 9, 2026
Welcome to Orlando Family Stage. These Terms & Conditions (“Terms”) apply to your use of the Orlando Family Stage website, ticketing services, membership purchases, program registrations, donations, and other online or in-person transactions with Orlando Family Stage, Inc. (“Orlando Family Stage,” “we,” “our,” or “us”).
By using our website, purchasing tickets, registering for programs, becoming a Member, making a donation, attending an event, or otherwise interacting with Orlando Family Stage, you agree to these Terms.
1. General Terms
Orlando Family Stage may update, change, suspend, or discontinue website content, ticket availability, performance schedules, programs, pricing, membership benefits, policies, or services at any time. We make reasonable efforts to keep information accurate and current, but errors, omissions, delays, or changes may occur.
These Terms are intended to supplement, not replace, any additional terms that may apply to specific purchases, programs, third-party platforms, grants, scholarships, rentals, field trips, or special events.
2. Ticketing Terms
All ticket purchases are subject to availability. Ticket prices, seating locations, discounts, fees, performance dates, times, titles, venues, artists, and production details are subject to change.
Patrons are responsible for reviewing all order details before completing a purchase, including performance title, date, time, seat location, ticket quantity, price level, discount eligibility, and contact information.
Tickets are non-refundable except where expressly stated by Orlando Family Stage or required by applicable law. Partial refunds are not available for purchase errors, missed discounts, incorrect price levels, incorrect dates, seat selection mistakes, or similar order errors.
Discounts and promotional offers may not apply to all performances, programs, ticket types, fees, memberships, merchandise, concessions, special events, or other purchases. Discounts generally cannot be combined with other offers unless specifically stated. Discounts cannot be retroactively applied to completed purchases.
Orlando Family Stage is not responsible for tickets purchased through unauthorized third parties, resellers, or other sources outside our official ticketing channels.
3. Ticket Exchanges and Courtesy Swaps
While tickets are non-refundable, Orlando Family Stage may offer exchanges, also known as Courtesy Swaps, for eligible ticket orders.
Standard ticket exchanges may be requested for another performance of the same production, subject to availability. Exchanges must be requested no later than 24 hours prior to curtain of the originally ticketed performance unless a different written policy applies. A $10.00 per-order exchange fee may apply.
Exchanged seats may not be in the same seating section, price level, or location as the original order. If the new tickets are in a higher-priced seating tier, the patron is responsible for paying the difference.
Group purchases, field trip performances, rental events, special events, Theatre for the Very Young programming, or other excluded events may not be eligible for exchanges.
Orlando Family Stage Members may receive additional Courtesy Swap benefits, depending on their Membership level and current Membership terms. Member exchanges are still subject to availability and any stated deadlines, exclusions, or price differences.
4. Performance Changes, Cancellations, and Force Majeure
Orlando Family Stage reserves the right to make changes to productions, performance schedules, artists, creative teams, venues, seating configurations, program offerings, and related details.
If Orlando Family Stage cancels a ticketed public performance, we may offer options such as a refund, credit, exchange, donation conversion, or other remedy, at our discretion and subject to the circumstances.
Orlando Family Stage is not liable for delays, interruptions, changes, or cancellations caused by events beyond our reasonable control, including severe weather, natural disasters, public health concerns, government action, labor issues, facility issues, power outages, technical failures, emergencies, acts of God, acts of war or terrorism, or other force majeure events.
5. Membership Terms
Memberships are non-refundable and non-transferable. Memberships are valid for one year from the date of purchase unless otherwise stated.
Membership benefits, pricing, eligible discounts, presale access, fee waivers, Courtesy Swap benefits, Bring a Friend vouchers, merchandise or concessions discounts, and other benefits are subject to change and may vary by Membership level.
Member benefits may not apply to all purchases or programs. Exclusions may include field trip performances, special events or experiences, Theatre for the Very Young shows and classes, rental events, select limited engagements, group purchases, third-party events, or other excluded offerings.
Membership discounts must be applied at the time of purchase. Discounts cannot be retroactively applied to completed ticket orders, registrations, merchandise purchases, concessions purchases, or other transactions.
Some Membership benefits for camps, classes, and Youth Academy programs may require a separate discount code or may take additional processing time before becoming active in the applicable registration system. Member discounts for education programs may not be combined with financial aid, scholarships, or other offers unless expressly stated.
Memberships do not guarantee ticket availability, specific seats, class availability, camp enrollment, program placement, or access to sold-out events.
6. Classes, Camps, Youth Academy, and Education Programs
Registrations for classes, camps, workshops, productions, residencies, and other education programs are subject to availability, eligibility requirements, registration deadlines, payment requirements, and program-specific policies.
Orlando Family Stage may establish age, grade, experience, audition, attendance, conduct, safety, documentation, or other requirements for participation in certain programs.
Withdrawal, cancellation, refund, and credit policies may vary by program type. Program-specific policies provided at registration or published on our website will apply.
Orlando Family Stage may alter, combine, reschedule, relocate, cancel, or modify education programs as necessary. If Orlando Family Stage cancels a program, we will communicate available options, which may include a refund, credit, transfer, or other remedy depending on the circumstances.
Parents, guardians, students, schools, and group leaders are responsible for providing accurate registration, emergency contact, medical, accessibility, pickup, and participation information.
7. Field Trips, Group Sales, and School Programs
Field trips, group sales, school performances, workshops, residencies, and other school or organization bookings may be subject to separate terms, contracts, deadlines, payment schedules, cancellation policies, minimums, chaperone requirements, accessibility coordination, and behavior expectations.
If a written agreement or contract applies to a field trip, group sale, school program, residency, or workshop, the terms of that agreement will control in the event of a conflict with these general Terms.
8. Donations and Fundraising
Donations to Orlando Family Stage are generally non-refundable. Donor benefits, recognition, event invitations, acknowledgments, or related opportunities may vary and are subject to change.
Orlando Family Stage is a nonprofit organization. Donors should consult their own tax advisors regarding the deductibility of any contribution. Orlando Family Stage does not provide tax, legal, or financial advice.
9. Code of Conduct
Orlando Family Stage is committed to providing a welcoming, respectful, inclusive, and safe environment for children, families, patrons, students, artists, staff, volunteers, and guests.
By attending an Orlando Family Stage event or participating in an Orlando Family Stage program, you agree to behave respectfully toward others and follow all posted rules, staff instructions, safety procedures, and venue policies.
The following conduct is prohibited:
- Harassment, discrimination, threats, intimidation, or abusive language.
- Disruptive behavior that interferes with a performance, class, program, event, staff member, artist, student, patron, or guest.
- Unsafe behavior, including running in restricted areas, blocking aisles, refusing safety instructions, or misusing facilities or equipment.
- Possession of weapons, illegal substances, or other prohibited items.
- Unauthorized entry into backstage, classroom, office, technical, storage, or restricted areas.
- Unauthorized photography, video recording, livestreaming, or audio recording where prohibited.
- Damage, theft, vandalism, or misuse of Orlando Family Stage property or the property of others.
- Any conduct that Orlando Family Stage determines, in its discretion, is unsafe, inappropriate, discriminatory, disruptive, or inconsistent with our mission and values.
Orlando Family Stage reserves the right to refuse admission, remove individuals, deny service, cancel participation, revoke tickets or memberships, or take other appropriate action without refund when conduct violates these Terms or creates a safety, operational, or community concern.
10. Accessibility
Orlando Family Stage strives to make our performances, programs, facilities, and services accessible to all patrons and participants.
Accessibility services may include wheelchair-accessible seating and facilities, assistive listening devices, sensory-friendly supports, relaxed performances, ASL-interpreted performances, audio-described performances, courtesy wheelchairs, and other accommodations, depending on the event, program, date, and availability.
Patrons and participants are encouraged to contact Orlando Family Stage in advance with accessibility requests so we can make reasonable efforts to support their visit or participation. Some accommodations may require advance notice and may be subject to availability, scheduling, staffing, technical requirements, or third-party provider availability.
Accessibility offerings may vary by production, performance, program, or location. Orlando Family Stage may update accessibility services, procedures, and availability over time.
11. Photography, Video, and Audio Recording
Photography, video recording, livestreaming, and audio recording of performances may be restricted or prohibited due to copyright, licensing, artist agreements, privacy, child safety, and intellectual property considerations.
Unless expressly permitted by Orlando Family Stage, patrons may not photograph, film, livestream, or record performances, rehearsals, classes, backstage areas, or other restricted activities.
Orlando Family Stage may photograph, film, or record events, performances, classes, camps, programs, and public areas for archival, educational, promotional, fundraising, or marketing purposes. Additional permissions or releases may be required for certain programs or participants.
By entering public event areas, you acknowledge that you may appear in photos, video, or recordings captured by or on behalf of Orlando Family Stage, unless you notify us otherwise where an opt-out process is available.
12. Intellectual Property
All content on the Orlando Family Stage website and in Orlando Family Stage materials, including text, images, graphics, logos, designs, videos, audio, documents, program materials, educational resources, and other content, is owned by Orlando Family Stage or used with permission.
You may not copy, reproduce, distribute, modify, publicly display, create derivative works from, sell, exploit, or use Orlando Family Stage content for commercial purposes without prior written permission.
The plays, musicals, scripts, scores, characters, artwork, sets, scenery, costumes, lighting designs, sound designs, choreography, production photos, marketing materials, and other creative works associated with our productions may be protected by copyright, trademark, contract, licensing, and other intellectual property rights.
Unauthorized recording, reproduction, distribution, or posting of production content may violate the rights of Orlando Family Stage, artists, designers, licensors, publishers, and other rights holders.
13. Website Use
You agree not to misuse the Orlando Family Stage website or related systems. Prohibited uses include attempting to interfere with website functionality, bypass security measures, scrape content, transmit malware, access accounts or systems without permission, submit false information, impersonate another person, or use the website for unlawful or harmful purposes.
Orlando Family Stage may restrict, suspend, or terminate access to the website, ticketing services, registration services, accounts, or other services if we believe these Terms have been violated or if continued access presents a security, operational, legal, or community concern.
14. Third-Party Services and Links
Orlando Family Stage may use third-party platforms for ticketing, donations, memberships, registration, payment processing, email communications, surveys, forms, analytics, social media, maps, video, or other services.
Your use of third-party services may be subject to the terms, privacy policies, fees, and practices of those third parties. Orlando Family Stage is not responsible for third-party websites, platforms, services, outages, errors, data practices, or content.
Links to third-party websites are provided for convenience and do not necessarily imply endorsement.
15. Payments, Fees, and Pricing
All prices, fees, discounts, and availability are subject to change. Errors in pricing, descriptions, availability, or order processing may occur. Orlando Family Stage reserves the right to correct errors, cancel or refuse orders, or contact patrons to resolve order issues.
Payment must be received and successfully processed before tickets, registrations, memberships, or other purchases are confirmed. Additional processing fees, service fees, facility fees, taxes, or third-party fees may apply.
16. Disclaimers
Orlando Family Stage provides its website, content, performances, programs, services, and facilities on an “as available” basis. We make reasonable efforts to provide accurate information and quality experiences, but we do not guarantee that the website will be uninterrupted, error-free, secure, or free from harmful components.
To the fullest extent permitted by law, Orlando Family Stage disclaims warranties of any kind, whether express or implied, including implied warranties of merchantability, fitness for a particular purpose, accuracy, availability, and non-infringement.
Live theatre and educational programming may involve changes, substitutions, disruptions, technical issues, or other circumstances that cannot always be anticipated.
17. Limitation of Liability
To the fullest extent permitted by law, Orlando Family Stage will not be liable for indirect, incidental, consequential, special, exemplary, or punitive damages arising out of or related to your use of our website, attendance at events, participation in programs, ticket purchases, memberships, donations, or other interactions with us.
Nothing in these Terms is intended to limit liability where such limitation is prohibited by law.
18. Assumption of Risk
Attendance at live events and participation in programs may involve inherent risks, including risks related to crowds, movement through facilities, interaction with other guests, participation in physical or creative activities, illness, injury, property loss, or other circumstances.
By attending an event or participating in a program, you accept reasonable risks associated with attendance and participation and agree to follow all safety instructions, posted rules, and staff directions.
19. Privacy
Your use of Orlando Family Stage services is also governed by our Privacy Policy. Please review the Privacy Policy to understand how we collect, use, share, and protect information.
20. Governing Law
These Terms are governed by the laws of the State of Florida, without regard to conflict of law principles. Any disputes arising under these Terms will be handled in the appropriate state or federal courts located in Florida, unless otherwise required by law.
21. Changes to These Terms
Orlando Family Stage may update these Terms from time to time. The “Last updated” date above reflects the most recent revision. Updated Terms will be posted on our website and will apply going forward.
22. Contact Us
If you have questions about these Terms, ticketing, Memberships, accessibility, refunds, exchanges, or other policies, please contact us:
Orlando Family Stage, Inc.
1001 E Princeton St
Orlando, FL 32803
Phone: (407) 896-7365
You may also contact us through the contact options available on our website.